Frequently Asked Questions

Artos is a marketplace for the Eastern Orthodox community. Buyers discover icons, books, liturgical items, and more from Orthodox shops. Sellers run their own storefronts for physical and digital products.

No. Artos is open to everyone. We welcome all shoppers who want to support Orthodox vendors.

Icons, books, incense, liturgical items, handmade goods, food, and digital downloads. Browse by category, search for specific items, or follow your favorite shops.

Start with this FAQ, visit our contact page, or open a support request when signed in. You can also message sellers directly about specific orders.

Browse and add items to your cart as a guest. To complete checkout, you'll need to sign in or create an account. Your cart items will be waiting for you when you do.

Save products to wishlists for later. Create multiple lists, organize items, and share public wishlists with friends and family.

After purchase, downloadable files are available in your account under Account → Downloads. Access them anytime-you don't need to hunt through your email.

Yes. Use our built-in messaging to ask questions about products or orders. All conversations are saved in your account for easy reference.

Everything is in your Account area. Track orders, manage addresses, update payment methods, view downloads, check messages, and adjust notification preferences.

Each shop sets its own return policy. For issues, message the seller first. If you cannot resolve things directly, open a dispute from your order page or contact support for help. Digital downloads are generally final once accessed or downloaded, unless required otherwise by law or Artos resolves a specific issue.

Selling is for baptized Eastern Orthodox Christians, including individual makers as well as approved businesses, monasteries, and organizations represented by a baptized Orthodox Christian we can verify. We verify through your parish and a priest reference. Currently open to sellers in the US, Canada, UK, Australia, and New Zealand.

Start the seller application from your account. It covers your background, shop details, and community verification. Once approved, complete your payment and tax setup to unlock all seller tools.

Approval is just the start. Next, set up your payment account, configure taxes, create shipping profiles, and customize your shop. Once that's done, you're ready to list products and start selling.

Most sellers pay a 10% platform fee on each sale. No listing fees and no monthly fees. Your applicable platform fee is disclosed in your seller resources and may differ for special arrangements. Payment processing fees from our payment processor are separate and deducted automatically.

Generate tracked links for your shop and products. When buyers purchase through your links, you earn 50% off your platform fee for those orders.

Connect your bank account through our payment provider during setup. Payouts deposit directly to your account on a regular schedule. Track everything in Dashboard → Finance.

Dashboard → Finance shows your balance, payout history, tax reports, and important documents. Everything you need to track earnings and stay organized for tax season.

Physical items-icons, books, liturgical supplies, handmade goods, food, and more. Digital downloads like e-books and printables too. All products should align with Orthodox Christian values.

Upload files to your product listings. After purchase, buyers access downloads from their account-no shipping required. You can attach different files to different variants (like size or format).

Go to Dashboard → Products. Add photos, write descriptions, set prices, manage inventory, and create variants (like sizes or colors). You can save drafts and publish when ready.

Shipping profiles define your rates and delivery options. Set your domestic rate for your home country, then add zones for other countries you ship to. You can charge per item or by total shipment weight, and include standard and express options if you like. Create them in Dashboard → Settings → Shipping.

Dashboard → Orders shows new orders. Purchase a shipping label from your preferred carrier, pack the order, then add the tracking number so the buyer can follow their package.

Message the buyer right away to explain the situation. If needed, you can issue a full refund from the order page. Communication is key.

Set your return policy in Dashboard → Settings → Shop so buyers know what to expect. When returns happen, communicate clearly and process refunds through the order page.

Manage orders, products, and inventory. Message buyers, handle reviews, and resolve disputes. Track finances, use Ambassador Link, and customize your shop settings. Some features unlock after you complete setup.

Go to Dashboard → Settings → Shop. Enable Vacation Mode and set a message for visitors. Your shop remains visible but cannot receive new orders until you reactivate.

Yes, in Dashboard → Settings → Shop. Note: Your shop URL will not change automatically.

Yes, within our supported markets (US, Canada, UK, Australia, New Zealand). Set up shipping zones for the countries you want to reach. Buyers see prices in their local currency automatically.

Sales tax on Artos follows a mixed model. In some jurisdictions, Artos acts as the marketplace facilitator and calculates, collects, and remits applicable sales tax. In other jurisdictions, sellers remain responsible for registering, filing, and remitting applicable taxes. Add your registrations in Dashboard → Settings → Taxes, and use Dashboard → Finance → Tax Reports to review the taxes your shop is responsible for. Tax rules and filing obligations vary by jurisdiction, so consult a tax professional for advice specific to your business.

Usually yes. You will likely need to register in your home state or country. Depending on your sales volume, you may need to register in other places too. Rules vary, so check with a tax professional for your specific situation.

Start where your business is based. You may also need to register in other states based on your sales activity there, sometimes called economic nexus. Artos tax reports can help you monitor activity, but registration, filing, and reporting obligations vary by jurisdiction, so confirm the rules that apply to your business with a tax professional.

File directly with each state or country where you are responsible for remitting tax. Dashboard → Finance → Tax Reports is designed to help you review seller-remitted taxes for your own filing workflow. Taxes remitted by Artos in marketplace-facilitator jurisdictions may be excluded from those seller totals. Because reporting rules vary by jurisdiction, check the requirements that apply to your business or work with a tax professional.

You could face penalties, interest, and back taxes from tax authorities. Keep your registrations current and accurate. When in doubt, talk to a tax professional who understands online selling.